By  giving us a deposit, or making a booking, you acknowledge that you have read and accept our Terms and Conditions on behalf of yourself and anyone in your party. The lead traveler assumes responsibility for sharing these Terms and Conditions with all parties in the booking. It is the responsibility of each party to read these Terms and Conditions. If there is any part of these Terms and Conditions that you do not understand, please contact us for clarification. 

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A purchase is not complete until the deposit(s) and other monies due have been processed and a confirmation of booking has been provided to you. Receipt of payment and confirmation from us confirms agreement to these Terms and Conditions. 

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If final payment is not received by the due date, all components of the booking could be cancelled by the Supplier without a refund of payments previously made. 

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We are not responsible for penalties, fare increases, or fees incurred due to any late payments, all of which must be paid by you. 

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Revisions, Deviations and Cancellations 

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Any revisions or deviations made to a reservation are subject to a fee of USD $ 50per person in addition to any other Supplier charges and penalties. No refunds will be given for any unused or partially used service(s). 

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The cancellation of any service(s) made by you or anyone in your party while traveling, is not eligible for any refund whatsoever. In limited cases, some hotels do not permit changes to or cancellation of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your hotel reservations and agree to pay any cancellation or change fees that may be incurred. Notwithstanding cancellation charges stated herein, further cancellation policies as specifically applies to  Coast & Crown Travel are as follows:  

 

No Shows:

Failure to travel or show up for any reservation is considered a “no-show”.  No show penalties will be up to entire cost of reservation and are subject to policies and procedures set forth by us.

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Refunds, Cancellations, and Adjustments

Claim for refunds and/or adjustments must be made within 14 days of the disputed dates of travel.  Full details and proof of payment documentation must accompany all claims.  Please allow 120 days to process refunds from the date of canceled travel.

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Refunds will be issued in the same form as original payment.

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You waive any right to a chargeback in case of cancellation (except for fraud) including Force Majeure event(s) (as described below) and agree to refund policies and procedures outlined in these Terms and Conditions.  In the event you attempt a chargeback, reverse or recollect a trip payment already made without our authorization, we have the right to collect additional costs, fees, and expenses associated with the chargeback, including, but not limited to, attorney fees.

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If Future Travel Credit (“FTC”) or Future Cruise Credit (“FCC”) was issued to client prior to a chargeback, we reserve the right to immediately rescind the FTC upon notification of the chargeback.  If we agree to offer FTC after a chargeback has been received, the chargeback will incur a minimum USD$150 fee deducted from the FCC or FTC.

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Washington State: If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.

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Traveler Identification and Proof of Citizenship:

The Transportation Security Administration (TSA) requires all airline passengers to provide Secure Flight Passenger Data (SFPD): Full name as it appears on Government-Issued ID, Date of Birth, Redress number (if available).

 

The name of the traveler on all reservations and travel documents must match the name as it appears on the traveler’s Government-Issued ID.  The traveler is responsible for any fees and expenses that may be incurred due to an incorrect name or the denial of travel resulting from incorrect information.  Updated information regarding security measures and requirements for air travel are available at www.tsa.gov.  It is highly recommended that travelers check this website prior to travel to their scheduled destination.  All U.S> citizens traveling to or from any international destination must have a valid passport for a minimum of six months beyond the return travel date.  It is the traveler’s responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination, and any additional countries in which a stop is scheduled.  Minors of 17 and under traveling alone or with a single parent may be required to have additional documentation on domestic or international flights.  No refund will be issued for losses incurred as a result for failure to obtain or provide travel documentation.

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Accommodations:

Hotel accommodation is subject to availability at the time of reservation.  Some hotels require NONREFUNDABLE and NON_TRANSFERABLE deposits to guarantee a booking.  In such cases, we will notify you for the NON_REFUNDABLE prepayment for that portion of the trip.  Amenities such as elevators, air conditioning, bedding size, etc. are not guaranteed in all properties.  In addition, even if a property has amenities such as air conditioning or elevator, it is not guaranteed that it will be operational or available during your stay.  Reimbursement for lack for amenities is solely the responsibility of the hotels, and while we may act as an intermediary, we cannot be held responsible for reimbursement under any circumstances.

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Air Arrangements: 

Please note that most airlines consider a name change to be a cancellation.  Travelers are responsible to confirm airline baggage allowances for all flights.  International flights may have different requirements than domestic flights.  Excess luggage fees are the responsibility of the traveler.  Tickets of any kind are payable in full and are non-refundable at the time of booking.

 

Airline tickets are completely NONREFUNDABLE and NONEXCHANGABLE once purchased.  We are not responsible for any loss, accident, injury, delay, defect, omission, or irregularity which may occur, such as changes, additional expenses, and cancellations due to weather conditions, schedule changes, and other changes beyond our control.  You agree to abide by safety guidelines of all airlines and hold us harmless from any liability due to airline restrictions.  Airline seat assignments are not complimentary on every airline.  Charges for pre-assigned seats in advance of flight time may be subject to additional charges from those carriers.  We cannot guarantee seats in specific locations or next to each other.  This is strictly based on availability at the time seats are being selected.  Airlines are at liberty to change the aircraft and seat assignments at any time.  We cannot be held responsible for any changes made by the airline or any additional charges imposed by those airlines for any seats after they have been selected and paid in advance.

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Responsibilities and Liabilities

We provide a service in arranging accommodation, transportation, sightseeing, admissions, and any other services from third parties as agreed in each itinerary.  We shall not be held liable for any injury, damage, loss, accident, delay, or irregularity which may be occasioned by any company or person engaged in conveying the passengers, providing the services, or otherwise in connection therewith, of any hotel owner, manager, or employee.  We do not own or operate, nor are we an agent of any of the Suppliers which will provide goods and services for the trip or any option which may be available in connection with the trip.

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You agree to seek remedies directly with the Supplier and not hold us liable in the event of negligence, loss, injury, delay or expense which results directly or indirectly from any action or omission, whether negligent, criminal or otherwise of any entity providing goods and services for the trip or any available option.  You also agree to not hold us liable for circumstances beyond our control (e.g. Force Majeure, terrorism, war, or acts of God).  We accept no responsibility for losses or extra cost due to delays, schedule changes, or cancellations in train, bus, ship, airlines or other land, lake, or river services, medical issues, bad weather/climate conditions, war, terrorist acts, strikes, quarantines, luggage delay or loss, or other causes.

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In the event an airline or travel supplier declares bankruptcy, it is not obligated to transport you or provide refunds.  Money given to our Agency immediately becomes the property of the airline or travel supplier as required by law.  We are not allowed to provide refunds for suppliers who have declared bankruptcy.  If an airline or travel supplier declares bankruptcy, it might continue services or stop completely.  Other airlines or travel suppliers may, but do not have to, provide alternative services.

 

Force Majeure and Post Covid Travel

We shall not be liable for any circumstances beyond our control, including, but not limited to, acts of God, explosions, flood, forceful wind, fire, or accident, war or threat of war, declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disobedience, sickness, epidemics, pandemics, quarantines, government intervention, weather conditions, defects in machinery or vehicles, delays or other unforeseen events (collectively, “Force Majeure”).  We shall not be liable to you and shall not provide any refunds caused by delay or non-performance of any obligation under this agreement to the extent any such delay is due to Force Majeure.  If any of our travel Suppliers are affected by Force Majeure, they shall be entitled at their sole discretion to vary or cancel any itinerary or arrangement in relation to your trip without notice.

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Passports, Visas, and Driver’s Licenses

It is your responsibility to be familiar with the laws and rules governing any visit to any country or region.  We may be able to assist you in acquiring the necessary travel documents upon your request. It is not our responsibility to determine if any such documents are required.  We will not be held responsible in any way if you fail to have the proper Visas and/or documentation for entry into any country or region.  It is your responsibility to determine which documents are needed and to acquire that documentation.  If an accident occurs and you seek assistance from us, any and all alternate arrangements will be your financial responsibility to ensure your passports are up to date and valid to enter any country.  It is not our responsibility to determine the validity of your passport or any other travel document to enter any country or region.

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Arbitration:

Any dispute concerning, relating or referring to these Terms and Conditions, your travel arrangement or any claim for damages due to injury or death which occurs during or in connection with your travel arrangements shall be resolved exclusively by binding arbitration.  Arbitration shall be administered by the Arbitration Association and held in Mobile County before a single arbitrator, in accordance with the association’s rules, regulations, and requirements.  Any arbitral award determination shall be final and binding upon the Parties. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.  Each Party shall pay their own costs and fees.  Claims necessitating arbitration under this section include, but are not limited to, contract claims, tort claims, claims based on federal and state law, rules and regulations.  Arbitration shall proceed only on an individual basis.  The Parties waive all rights to have their disputes heard or decided by a jury or in a court trial and the right to pursue any class or collective claims against each other in court, arbitration, or any other proceeding, unless expressly permitted herein.  Each party shall only submit their own individual claims against the other and will not seek to represent the interests of any other person.  The arbitrator shall have no jurisdiction or authority to compel any class or collective claim, or to consolidate different arbitration proceedings with or join any other party to an arbitration between the Parties.  Intellectual property claims will not be subject to arbitration and may, as an exception to this sub-part, be litigated.

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Changes to Terms and Conditions:

We update Terms and Conditions periodically without notice.  However, you acknowledge and agree to the Terms and Conditions in effect on the date of your booking.  For our most recent Terms and Conditions you may contact us at our website and email.  Web: www.coastandcrowntravel.com Email: Shauna.brown@coastandcrowntravel.com

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By providing your credit card details for payment you have authenticated this Agreement and acknowledge and agree to the entirety of this Agreement including cancellation terms shown on page 2 and 3.  You further acknowledge reading these terms and conditions by paying our planning fee(s) or giving a deposit, or making a booking and you indicate that you fully understand and agree to our cancellation policies.